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Job Title: Desktop Support Engineer

Job Overview: We are seeking a highly motivated and customer-oriented Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end-users for their desktop hardware, software, and networking issues. The Desktop Support Engineer will play a crucial role in ensuring the smooth operation of our organisation's computer systems and peripherals.


  1. End-User Support:

    • Provide timely and effective technical support to end-users via phone, email, or in person.
    • Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, printers, and other peripherals.
  2. Installation and Configuration:

    • Install, configure, and upgrade desktop hardware and software components.
    • Set up and deploy workstations, ensuring proper functionality and adherence to security policies.
  3. Troubleshooting:

    • Investigate and resolve issues related to operating systems, applications, and connectivity.
    • Collaborate with other IT teams to address and escalate complex technical problems.
  4. User Training:

    • Conduct user training sessions to enhance end-users' proficiency with desktop applications and tools.
    • Create user documentation and knowledge base articles for common issues and solutions.
  5. Asset Management:

    • Maintain accurate records of hardware and software inventory.
    • Track and manage IT assets, including desktops, laptops, and peripherals.
  6. Security and Compliance:

    • Enforce security best practices and assist in the implementation of security policies.
    • Ensure compliance with company policies and procedures regarding IT usage.
  7. Remote Support:

    • Provide remote assistance and support for users working in satellite offices or remotely.
    • Utilise remote desktop tools to troubleshoot and resolve issues.

Feel Free to Apply and send a copy of your CV to