Job Title: Desktop Support Engineer
Job Overview: We are seeking a highly motivated and customer-oriented Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end-users for their desktop hardware, software, and networking issues. The Desktop Support Engineer will play a crucial role in ensuring the smooth operation of our organisation's computer systems and peripherals.
Responsibilities:
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End-User Support:
- Provide timely and effective technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, printers, and other peripherals.
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Installation and Configuration:
- Install, configure, and upgrade desktop hardware and software components.
- Set up and deploy workstations, ensuring proper functionality and adherence to security policies.
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Troubleshooting:
- Investigate and resolve issues related to operating systems, applications, and connectivity.
- Collaborate with other IT teams to address and escalate complex technical problems.
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User Training:
- Conduct user training sessions to enhance end-users' proficiency with desktop applications and tools.
- Create user documentation and knowledge base articles for common issues and solutions.
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Asset Management:
- Maintain accurate records of hardware and software inventory.
- Track and manage IT assets, including desktops, laptops, and peripherals.
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Security and Compliance:
- Enforce security best practices and assist in the implementation of security policies.
- Ensure compliance with company policies and procedures regarding IT usage.
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Remote Support:
- Provide remote assistance and support for users working in satellite offices or remotely.
- Utilise remote desktop tools to troubleshoot and resolve issues.
Feel Free to Apply and send a copy of your CV to Sam@engagewithus.com