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Senior IT Support Analyst/Service Desk Lead

⏰ 12-month FTC

�� 1-2 days a week in London

Working for a service provider, you will ensure high standards are met across the service desk team.

Your Responsibilities:

- Identify and Mitigate risks

- Managing the team

- Provide technical support for service users

- Creation of technical knowledge manuals and ensuring these are kept up to date

- Ensure full trouble-shooting has been tried before going to 3rd line

 

Your Skills:

Management/Lead experience

Strong Communication Skills

Experience using Microsoft Office

experience with ITIL

Experience with azure

Experience with Intunes

experience with Autopilots

Experience using Service Desk Applications

 

If this role sounds of interest, please contact jake@engagewithus.com with a copy of your up-to-date CV or click APPLY now!