Senior IT Engineer
Title: Senior IT Engineer (2nd/ 3rd Line Support)
Location: 3 days a week in Oxford (2 days remote)
My client is a leading analytic company in the UK, and they are looking for a Senior IT Engineer to provide high quality support to their new and existing users.
- Resolve end-user issues through troubleshooting, provide application support, and manage the user onboarding and offboarding processes.
- Deploy and administer various software and systems, including Microsoft 365 (Teams, OneDrive, SharePoint), Sophos anti-virus software, Jira, and Confluence.
- Develop and enhance the IT infrastructure, systems, policies, and procedures of the UK Head Office to accommodate the company's ongoing growth.
- Take charge of managing, deploying, and configuring software upgrades, updates, and security patches.
- Assume responsibility for improving and automating user onboarding and offboarding processes.
- Monitor and maintain video conferencing (VC) equipment and network devices.
- Generate regular reports for the Head of IT and the broader business, conveying project status, activities, and accomplishments.
- Share knowledge and provide training to junior team members.
- Proficiency in Microsoft 365 administration and application support, including Teams, SharePoint, and OneDrive.
- Experience with Azure AD, Intune, and Microsoft Endpoint Manager.
- Competence in setting up, configuring, and supporting Windows 10/11.
- Familiarity with Windows Server 2016 and newer.
- Knowledge of TCP/IP networking and troubleshooting WiFi connectivity.
- Expertise in hardware procurement, installation, and support, including video conferencing (VC) equipment.