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Application Support Engineer 

Middlesbrough

The Company:

My client who are a bespoke software specialist who have delivered numerous successful implementations for established global companies are looking for an Application Support Engineer. This is a customer-facing role in an operational team and requires a high-level technical skill to provide support for retail customers.

The Role:

  • Deliver 1st level support to customers and internal teams
  • Process Service Requests for customers and internal teams
  • Asses impact of ticket and priorities & categories accordingly 
  • Ensure customers kept informed of the progress of their issue
  • Working to agreed SLAs to ensure resolution is provided to customers within a timely manor
  • Fault diagnosis/resolution skills
  • Follow Major Incident Process
  • Escalate tickets to appropriate teams

 

The Candidate:

  • 2+ years’ experience in a Service Desk environment
  • Good technical skills in HTML, Javascript, CSS and XML
  • ITIL v3 Foundation
  • Clear understanding of Incident Management
  • Understanding of Major incident process
  • Experience writing technical knowledge articles
  • Understanding of different issues between popular web browsers
  • Shift patterns will be between 06.00 – 00.00, Mon-Fri
  • On-call weekly rotation commitment 1 in every 4/5 weeks
  • Participate in weekly team meetings and stand-ups 

 

The Benefits:

  • £22,000 - £27,000 (dependant on experience)
  • 5% pension
  • 25-day holiday
  • Twice a year bonus (after 1st year)
  • Share benefits
  • On call allowance

Get in touch if you would like to know more or APPLY below.